Customer Service & Technical Support

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Solutions for Common Questions

Click on an icon below to view the solution, or review our frequently asked questions for a complete list of questions and answers.

Course Is Frozen

Course Doesn't Open

Course Screen Is Blank

Name Correction

Print Certificate

Need Flash

Minimum Technical Requirements

Online Training Requirements:

  • Browser: Internet Explorer 9+, Microsoft Edge, Chrome, Firefox, Safari
  • Operating System: PC, Apple/Mac, mobile devices or tablets
    • Note: Mobile devices without Flash WILL NOT work for courses that are not mobile friendly

General System Requirements:

  • JavaScript enabled
  • Cookies enabled
  • High speed Internet connection
  • Sound card with speakers or headphones

Your System

Online Training Requirements: