Press the F5 key on your keyboard to refresh the page. This will usually correct the loading issue.

If this does not solve the problem, please contact Customer Support.

The course will open in a new window or tab. Depending on your internet settings, your pop up blocker may block the course from opening. You will need to allow the pop up or disable the pop up blocker.

If the course player window opens but is blank or grayed out, your firewall may be blocking the course content from displaying. You will need to go into your Internet options and modify your security settings.

For security reasons, certain account information, such as name, date of birth, and social security number, cannot be altered by a student. Please contact support immediately for corrections.

To print your certificate, you should log in to your account and there will be a certificate icon next to each completed course on the My Account page. Click the icon and a new window will open with the steps to print your certificate. Your certificate will only be available after your course has been completed.